Leading tech that’s served millions
Our platforms are trusted by hundreds of thousands of end customers and their suppliers every day. Join them on the journey to a smart future. Whether you want out-of-the-box simplicity, or a bespoke solution tailored to your own needs and growth strategy, Procode is your tech partner.
Gas Shipping Platform
Smart, flexible automation for gas shippers
The gas shipping sector is in a state of flux, with many company failures and geopolitical forces coming to bear. As a result, many suppliers are now looking to start shipping for themselves and want a powerful, reliable and scalable solution to their gas shipping needs.
Procode’s feature-rich Gas Shipping Platform is used by leading shippers in the market and automates previously resource-intensive tasks, including flow management. Intuitive dashboards make the business of understanding flows, demand forecasting and in-day balancing simpler, and can help small suppliers shipping for themselves reduce their costs as well as large shippers handle multiple suppliers.
It is scalable, with the ability to handle a portfolio of any size, for both domestic and non-domestic supply, giving actionable insights for trading and operations teams and production managers. Whether you need to handle multiple suppliers, faster switching or daily metered sites, Procode’s Gas Shipping Platform is the smart solution.
Smarter flow management to lower costs
At the heart of any gas or electricity supplier’s business is communication, which has traditionally involved time-consuming and costly manual processes.
Procode’s Energy Expert uses high levels of automation to reduce manual handling time, making operations smoother and helping energy suppliers cut costs.
Energy Expert, with scalability built-in to handle the largest and fastest-growing meter portfolios, automates processes such as meter validations, errors, meter reading and change of supply disputes. This effective solution features a user-friendly traffic light system that highlights only those flows that need intervention and explains what needs to be done in plain English. Energy Expert is trusted by suppliers and rapidly integrates with existing systems.
The smarter way to manage installations
By streamlining meter installation visits, suppliers can keep customers satisfied while reducing costs.
Procode’s Install Expert system, backed up by our innovative technology and customerfocused teams, is a powerful and audit-compliant risk assessment and meter installation platform for all fuel and meter types. The intuitive platform allows suppliers to assign jobs efficiently, taking engineer availability and skillset into account. The platform stores customer responses and site photos along with the contract, providing clear records for each visit to meet audit and health and safety requirements.
Engineer-approved, the platform makes it simple for engineers to create audit-compliant records of each visit, ensuring all steps are completed accurately while allowing feedback on site, significantly increasing the success rate of installations. This highly reliable cloud-based system also allows engineers to manage risk assessments on vehicles to ensure your business is compliant with fleet services insurance and on homes to ensure their safety while on site.
Intelligent Data Adapter
Making smart meter portfolios truly smart
With the installed base of smart meters set to grow even further, suppliers are looking for innovative ways to improve the customer experience while reducing their cost to serve at the same time as identifying new income streams.
Our Intelligent Data Adapter (DCC Adapter in the UK), is based on a reliable and robust cloud platform to offer high‑performance access to portfolios of both SMETS1 and SMETS2 meters, from the smallest to the very largest suppliers. The system can be easily integrated with existing company systems and can be accessed through an intuitive portal or via API.
Procode’s Intelligent Data Adapter offers flexible orchestrations for all supplier processes, alongside the ability to send individual service requests, and allows suppliers to store flows if a meter is down, saving time on re-requesting the flows. By giving access to their own rich smart meter data, suppliers can offer better advice to customers on smart energy use and turbocharge their energy trading strategies.
Domestic Sales Platform
More effective teams. Happy customers.
Winning new business and maximising cross-selling opportunities are vital ways for energy suppliers in a competitive market - so you need the best technology to help you improve your field sales effectiveness while offering enhanced customer service.
Procode’s Domestic Sales Platform is designed for high-performing field teams and provides a single resource for both sales and account health checks on new and current customers. Priority service notifications are clearly highlighted, improving customer satisfaction and compliance.
The platform, based on powerful and reliable cloud infrastructure, helps teams identify outstanding customer service requirements such as outstanding information and debt reviews, allowing businesses to reduce staffing and costs by combining sales and customer service seamlessly. Powerful geolocation features mean that businesses can allow agents to choose postcodes to target while reducing duplication of visits as well as flagging addresses which are a potential safety risk for staff. The platform can also be integrated into a businesses’ own website, allowing customers to create tailored quotes.
Broker Sales Platform
Broker sales as efficient as your own
Sales through brokers should be as efficient as those made by your own teams. Our innovative technology makes that a reality by taking back control of your contracts while providing your brokers with an easy-to-use system to increase sales and reduce contractual disputes.
Procode’s Broker Sales Platform is our broker-endorsed third-party intermediary sales software. The ability to process from quote to signed contract on a single platform ensures strong customer experience while enabling businesses to keep control of their prices and commission in real-time.
Our highly reliable cloud-based platform means any specific requirements can be marked as compulsory to ensure they are compliant with your processes. Credit checks are performed on the customer in real time, to ensure efficiency and reduce subsequent customer disappointment.
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Learn more about how our powerful platforms can help you better communicate with your customers and suppliers, help you to make smart decisions to reduce the cost to serve, increase efficiency, and grow revenues.Next
Tech & data consultancy
Meeting your needs, now and in the future
We know from experience that while off-the-shelf solutions work for many suppliers, there are always enhancements that are specific to each customer.
Meet our team of technology constancy experts. We know our platforms have to reflect your own business. Our team works using agile methodology and can help customise our platforms to your own specific requirements or even create something entirely tailormade for your business.
One of our most popular requests is to create tailor-made, dynamic apps for our customers, helping increase customer satisfaction and improving efficiency. With multiple awards for our apps, Procode can take your vision and turn it into a reality. Examples such as data management, loyalty rewards, sales and marketing can improve customer engagement and increase your standing within your sector. Our consultants also recognise the growing importance of data. Some UK networks have the potential to generate 250 billion data points every single day. Smart businesses will use that to provide their customers with unique insights but also to develop their own strategies and to identify new income streams.